Returns
Please retain your invoice for your records, any correspondence regarding your order must quote the order No.
Returning a Product
We have a no-nonsense, no-quibbles returns policy. The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 7 days. If your order has already been processed when we receive your cancellation, we will deduct the cost of shipping from your refund. You may exchange unused and unopened products within 30 days for alternative items.
You may exchange products for any reasons for up to 30 days after purchase as long as your products are unused and unopened. If you have ordered something by mistake, or simply decide that you don't want it, you may return it to us at your expense for a replacement within 30 days. For hygiene and safety reasons we cannot accept returns of creams or personal products once they have been opened.
Defective Items
If the product is defective, please contact us to provide you with a returns note, give a full description of the fault and return it in its original packaging with all manuals and accessories for replacement within 30 days of purchase. All returned products are tested and will be sent back to you if they are working. Please thoroughly clean all returned defective products and wrap them securely in a plastic bag.
Any un-cleaned items will NOT be accepted and will be returned to you as received by us.
Refunds
The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. In practice, it will be much quicker - within seven days of us receiving your returned product.
To Return an Item
Please contact us before returning an item to obtain a returns note, enclose this note giving the reason for the return, items returned without a returns note will not be accepted. Wrap the package securely and send it to the address shown on your returns note.
You MUST return your item by Special Delivery or Recorded Post. Please obtain a certificate of posting. We will accept NO responsibility for items lost or damaged in transit.
This returns policy does not affect your statutory rights.
R & G Products Limited
Returns Department
Crabbwell Farm
Tytherleigh
Devon
EX13 7AZ
01273 490055
Registered in England No: 3663101
Registered Office Amelia House Crescent Road Worthing BN11 1QR
Returning a Product
We have a no-nonsense, no-quibbles returns policy. The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 7 days. If your order has already been processed when we receive your cancellation, we will deduct the cost of shipping from your refund. You may exchange unused and unopened products within 30 days for alternative items.
You may exchange products for any reasons for up to 30 days after purchase as long as your products are unused and unopened. If you have ordered something by mistake, or simply decide that you don't want it, you may return it to us at your expense for a replacement within 30 days. For hygiene and safety reasons we cannot accept returns of creams or personal products once they have been opened.
Defective Items
If the product is defective, please contact us to provide you with a returns note, give a full description of the fault and return it in its original packaging with all manuals and accessories for replacement within 30 days of purchase. All returned products are tested and will be sent back to you if they are working. Please thoroughly clean all returned defective products and wrap them securely in a plastic bag.
Any un-cleaned items will NOT be accepted and will be returned to you as received by us.
Refunds
The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. In practice, it will be much quicker - within seven days of us receiving your returned product.
To Return an Item
Please contact us before returning an item to obtain a returns note, enclose this note giving the reason for the return, items returned without a returns note will not be accepted. Wrap the package securely and send it to the address shown on your returns note.
You MUST return your item by Special Delivery or Recorded Post. Please obtain a certificate of posting. We will accept NO responsibility for items lost or damaged in transit.
This returns policy does not affect your statutory rights.
R & G Products Limited
Returns Department
Crabbwell Farm
Tytherleigh
Devon
EX13 7AZ
01273 490055
Registered in England No: 3663101
Registered Office Amelia House Crescent Road Worthing BN11 1QR
